Customer service

It is very annoying that lately I have come to realize that most people and businesses I have to deal with on a continuing basis simply cannot do their jobs. It seems like everyone has lost the capacity for problem solving, and are either possessing sub normal intelligence for an above average capacity for indifference.

Take Verizon for example. Almost a year ago I called them a month in advance to tell them I was moving and asked that they connect the service to the new place at least 2 weeks before I was to move. To make a long story short – 3 different technicians were never able to figure out how to get the DSL working , They tried to bill me for three months of service I never had, and a year later I still have not been refunded my money for the modem I sent back.

Customer service is nonexistent - it’s really only customer placation. “we’ll take care of this right away for you”, “I’ll let me manager know about your problem – and he’ll get right back to you”, or “we are so very sorry and understand your frustration, we are working hard to come up with a solution”.

The last 2 weeks I have been having problems with IX web hosting, and every time I create a trouble ticket – I get the same generic response back.

”I'm very sorry for such inconvenience. We are much concerned about our service level we provide and doing all our best to keep our servers on appropriate state.

Our system administrators have worked on the problem and it has been fixed completely. Please check your websites once again, everything is fine from my end and with the servers. We do not expect any further problems to occur as a direct consequence of this problem. Thank you for your understanding and patience.If you will need our assistance further, do not hesitate to contact us anytime, we are available 24/7.”

The problem has not been “fixed completely” –(as opposed to fixed partially?) – they obviously are not concerned about their service, and what does “doing all our best to keep our servers on appropriate state.” even mean?

They even thank me in advance for my understanding and patience. I understand that I need to be patient while I look for another hosting company.

The list goes on and on – auto mechanics who can’t fix cars, printers that can’t get their colors correct, and forget about getting any electronics fixed – everything is disposable – they just replace it.

In a world where nobody knows how to do anything because they spend all their time trying to figure out how to make the latest high tech gadget work, it is truly good to run across a true professional occasionally.

If you are fortunate to find someone who truly excels at what they do, and just doesn’t offer empty promises and apologies, please get the word out – there aren’t many of them around!